FAQs

What payment methods do you accept?

We accept below payment options :

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Shop Pay
  • Mastercard
  • Maestro
  • UnionPay
  • Visa
  • PayPal

Do you offer free shipping?

  • Yes, we offer free shipping within the USA! Orders are shipping in 1 to 2 business days, from Monday to Friday. Shipping takes about 7 to 8 business  days, also from Monday to Friday

How can I track my order?

  • We will e-mail you a tracking code. You can track your order using our Track Order page.

Whats the time period of returns?

  • You can return the goods within 30 days of receiving them.

What should I do if I receive a damaged shipment?

  • We apologize for any inconvenience caused. Please provide clear photos of the issue, and we will cover return shipping costs and replace the item at free of cost. Contact us to arrange your replacement.

What If I Want to Return an Item Due to a Change of Mind?

  • If you wish to return an item due to a change of mind or an ordering mistake, please note that you will be responsible for the return shipping costs. We recommend reviewing your order carefully before finalizing to ensure satisfaction with your selections.

When will I get paid after returning my product?

  • Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method. 

Can I Exchange an Item?

  • Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.

Can I cancel an order?

  • We cannot cancel an order once it has been placed. Please check your items carefully before completing your purchase.

Contact Information

Storename: Moda Belara
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

Email: info@modabelara.com
Phone: +31623162659

Customer service opening hours:
Monday - Sunday: 9:00 am - 5:00 pm
(GMT-05:00) Eastern Standard Time (New York)